We take privacy
seriously.

Information and data

Privacy policy

This privacy policy sets out how Enchant uses and protects any information that you give to Enchant when you use this website.

Enchant is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

- UK Data Protection Act 1988 (DPA)

- EU Data Protection Directive 1995 (DPD)

- EU General Data Protection Regulation 2018 (GDPR)

Enchant may change this policy from time-to-time by updating this page. You should check this page from time-to-time to ensure that you are happy with any changes. It was last updated on 30th November, 2018.

What we collect

Should you choose to contact us using the contact form on our hello page or via an email link, none of the data that you supply will be stored by this website or passed to any third party data processors. The data will only be translated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (also known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

The data we collect when you contact us we may include the following information:

- Name and job title.

- The reason for contacting us.

- Contact information including email address.

- Your address details.

What we do with the information we gather

We require this information to be able to correspond with you or contact you in response to a request to do so, by you.

Cookies and links

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To find out more about how we use cookies visit our Cookie Policy page.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not use your information for any other purpose than to directly communicate with you.

You may ask for your details to be removed from our email database by emailing hi@enchantcreative.co.uk

Alternatively, please write to us at our St Thomas's Place address on the Cambridge contact page. We will promptly remove any information relating to you.

Security and protection

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

About this website's server

This website is hosted by DigitalOcean within a UK datacentre located in London.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

Security controls provided by our datacentre facilities includes but is not limited to:

- 24/7 Physical security guard services.

- Physical entry restrictions to the property and the facility.

- Physical entry restrictions to our co-located datacentre within the facility.

- Full CCTV coverage externally and internally for the facility.

- Biometric readers with two-factor authentication.

- Facilities are unmarked as to not draw attention from the outside.

- Battery and generator backup.

- Generator fuel carrier redundancy.

- Secure loading zones for delivery of equipment.

Data breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller of this website is: Enchant Creative Limited, a UK Private company with company number 11656164 whose registered office is Ash House, Breckenwood Road, Fulbourn, Cambridge, England, CB21 5DQ, and whose operating office is 26 St Thomas's Place, Ely CB7 4EX. UK.

Data Protection Officer

Ms Emma Hall
Director, Enchant Creative
Telephone: +44(0)1223 646 777
Email: hi@enchantcreative.co.uk


Now that you're reassured, please feel free to contact us.

© 2018 Enchant Creative Ltd. Registered address: Enchant Creative Ltd. Ash House, Breckenwood Road, Fulbourn, Cambridge CB21 5DQ. UK

Registered in England No: 11656164.

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